本文關鍵詞：領導—成員交換、工作績效與下屬滿意度的關系研究　出處：《河北大學》2017年碩士論文　論文類型：學位論文

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【摘要】：在經濟全球化的時代,企業都面臨著嚴峻的外部環境,競爭越發的激烈。現如今企業里的人成為企業最具有競爭力的資產。因此,企業如果想要在現有環境中生存和發展下去,企業的領導者必須帶領員工改變自身以適應外部環境的變化,并不斷協調領導與下屬之間的關系,以提高企業的競爭力。在企業員工的交往關系中,怎樣才能讓領導者與下屬之間的互動狀態處于最佳,以達到提升組織整體競爭力的目的,是當今領導行為有效性研究的熱點問題。根據以上考量,本文通過探究中國文化背景下的領導—成員交換對于工作滿意度的影響,并引入工作績效作為中介變量,以領導—成員交換為自變量,以工作滿意度為因變量,來探究領導—成員交換對工作滿意度的具體作用機制。領導—成員交換是指,由于時間壓力和資源的有限性,領導者只會和下屬中的少部分人建立特殊的關系。這些個體就會成為圈內人,他們受到領導更多的重視與幫助,并且有可能被賦予特權;而其他下屬則成為圈外人,和領導的關系只局限于正式工作范圍之內。本研究采用領導—成員交換量表、工作績效量表和工作滿意度量表對河北、天津、北京、四川、上海等地的企業員工進行了問卷調查,以411名員工為有效樣本,探究了領導—成員交換及其各維度對工作滿意度的影響,并對工作績效在兩者之間的作用方式進行了探索。本研究以社會交換理論為基礎建立研究模型,運用統計軟件進行數據分析,得出以下結論:(1)領導—成員交換、工作績效與工作滿意度之間均存在顯著兩兩相關。領導—成員交換的各維度與工作績效各維度之間存在顯著正相關;領導—成員交換各維度與工作滿意度存在顯著正相關;工作績效各維度與工作滿意度存在顯著正相關。(2)領導—成員交換對工作滿意度有顯著的正向預測作用,它的情感、忠誠、貢獻、專業尊敬維度均對工作滿意度具有顯著的正向預測作用。領導—成員交換對工作績效具有顯著正向預測作用,它的情感、忠誠、貢獻、專業尊敬維度均對工作績效具有顯著正向預測作用。工作績效對工作滿意度有顯著正向預測作用,它的關系績效和任務績效維度均對工作滿意度有顯著的正向預測作用。(3)工作績效在領導—成員交換對工作滿意度的影響中起部分中介作用。工作績效的關系績效和任務績效維度在領導—成員交換對工作滿意度的影響中都起到了部分中介作用。工作績效在領導—成員交換的情感、忠誠、貢獻和專業尊敬維度對工作滿意度的影響中都起到了部分中介作用。
[Abstract]:In the era of economic globalization, enterprises are facing severe external environment, increasingly fierce competition. Nowadays, the person in the enterprise to become the most competitive assets. Therefore, if enterprises want to survive in the existing environment and develop, the enterprise leaders must lead the staff to change themselves to adapt to changes in the external environment. And continue to coordinate the relationship between leaders and subordinates, in order to improve the competitiveness of enterprises. In the enterprise employee relations, how to make the leader and the interaction between subordinates in the best, to improve the overall competitiveness of the organization, is a hot issue in research on the effectiveness of the leadership behavior. Based on the above considerations, this paper study leader member Chinese under the background of cultural exchange impact on job satisfaction and job performance, introduced as an intermediary variable, the leader member exchange As the independent variable, job satisfaction as dependent variable to explore the specific mechanism of leader member exchange on job satisfaction. Leader member exchange is that, due to the limited time and resources pressure, the leader will only establish special relationship with subordinates in a small number of people. These individuals will become a circle, they are leadership attention and help more, and may be privileged; become outsiders and other subordinate relations and leadership only confined to formal work range. This research adopts leader member exchange scale and job performance scale and job satisfaction scale in Hebei, Tianjin, Beijing, Sichuan, Shanghai as the enterprise staff conducted a questionnaire survey to 411 employees as samples, to explore the impact of leader member exchange and each dimension of job satisfaction, and job performance in between Mode of action was explored. Based on the social exchange theory to establish the research model as the basis, the data were analyzed by statistical software, draw the following conclusions: (1) leader member exchange, there were 22 significant correlation between job performance and job satisfaction. There is a significant positive correlation between each dimension and the work performance of leader member exchange dimensions; leader member exchange and each dimension of job satisfaction has significant positive correlation; was positively related to job performance dimensions and job satisfaction. (2) leader member exchange has a significant positive effect on job satisfaction, its emotion, loyalty, contribution and professional respect dimensions have significant positive predictive effect on the job satisfaction. Leader member exchange has significant positive predictive effect on job performance, its emotion, loyalty, contribution and professional respect to dimensions of work performance The effect has significant positive predictive effect. The work performance has a significant positive predictive effect on job satisfaction, the relationship between its performance and task performance dimensions have significant positive predictive effect on job satisfaction. (3) performance exchange plays a part intermediary role influence on job satisfaction in leader member relationship performance and job performance. The task performance dimension in leader member exchange effect on job satisfaction plays a mediating role. Job performance in the leader member exchange emotion, loyalty, contribution and professional respect dimensions influence on job satisfaction plays a mediating role.

【學位授予單位】：河北大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：C936

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