本文關鍵詞： 項目管理 成熟度模型 層次分析法 成熟度評價　出處：《廣西大學》2017年碩士論文　論文類型：學位論文

【摘要】：中國的通信產(chǎn)業(yè)經(jīng)歷了近30年的高速發(fā)展,逐漸已經(jīng)進入穩(wěn)定期,管理方面也從粗放的模式轉入集約的模式。目前通信企業(yè)也普遍具備項目管理知識和意識,也認識到提升項目管理能力對于實現(xiàn)企業(yè)戰(zhàn)略的重要性,而項目管理成熟度及其評價也正是提升企業(yè)和組織項目管理能力的重要手段和方法之一,因此關于它的研究正不斷的發(fā)展和完善。當前通信領域的項目管理成熟度研究主要是以整個通信工程為研究對象的,而通信工程涉及范圍相當廣泛,其中包含:基礎建設、傳輸工程、無線工程、交換工程、網(wǎng)絡優(yōu)化、計費工程等項目工程,各自區(qū)別較大,使用一套指標評價體系顯然針對性不強,因此本文研究對象為某通信運營商廣州分公司網(wǎng)絡優(yōu)化項目組,實證研究的對象更加具體細致,使得該模型指標及評價方法在LT廣州公司內部的網(wǎng)絡優(yōu)化項目管理中更具有推廣性和指導意義,可操作性更強,具有實踐價值。本文通過對LT廣州公司網(wǎng)絡優(yōu)化項目的實證研究,以PMS-PM3五級模型為藍本,結合項目管理十大知識體系理論建立模型。模型以五個項目管理過程及綜合管理能力為關鍵指標域,利用德爾菲法,完成關鍵指標的確定和篩選工作,再通過層次分析法確定評價指標對于成熟度的貢獻權重,最后構建與LT廣州公司網(wǎng)絡優(yōu)化項目特點想匹配的項目管理成熟度模型。在評價方法的選擇上,通過分析成熟度評價的特點,本文采用模糊評價法,再將評價得分結合重要性和績效二維分析法,最后總結出執(zhí)行層面的有效改進建議,使得評估到實踐提升形成一個完整體系。研究發(fā)現(xiàn),該模型比傳統(tǒng)通信工程成熟度模型增加了“項目各專業(yè)技術指導書編制能力”、“項目啟動效率”、“工作分解結構編制能力”、“項目工作任務優(yōu)先次序調整能力”、“項目目標規(guī)劃與項目預算匹配能力”、“工作分解和資源需求匹配能力”、“項目信息化管理能力”、“項目目標與項目預算匹配控制能力”、“項目結果評價能力”、“項目經(jīng)驗總結能力”“文檔能力”指標,從這些增加的指標類型可以看出本模型指標比傳統(tǒng)通信工程成熟度模型更加注重項目的技術和經(jīng)驗的可重復性,規(guī)劃與資源匹配和綜合化管理能力,這點比較符合LT廣州公司網(wǎng)絡優(yōu)化項目的實際特征。在確定權重的研究中也發(fā)現(xiàn)關鍵指標域中,綜合管理能力的權重要明顯高于其他五個過程能力。在二級指標中,“項目管理協(xié)調小組成立的及時性”、“項目范圍界定能力”、“項目招標管理能力”、“項目風險監(jiān)控能力”、“項目經(jīng)驗總結能力”在5大過程組中權重最高,其中“組織項目管理知識貯備能力”在綜合管理能力中權重最高,對此我們可以認為,企業(yè)在項目管理過程中需對項目管理的知識經(jīng)驗的積累有高度的重視,這樣企業(yè)的項目管理成熟度才能不斷提升。另外對LT廣州公司網(wǎng)絡優(yōu)化項目管理的成熟度進行多級模糊綜合評價后可以看到,綜合評價得分為2.1943,成熟度為標準級。在五大過程組和綜合管理能力中,項目執(zhí)行過程組的綜合評價得分最低,需重點關注和提升。
[Abstract]:Chinese communication industry has experienced nearly 30 years of rapid development, has gradually entered a period of stability, management into intensive mode from extensive mode. The communication enterprises also generally have the knowledge and awareness of project management, improve project management ability also realized the importance to realize the enterprise strategy, and project management maturity and evaluation is one of the important means and methods to promote enterprise and organizational project management capability, so the research on it is the continuous development and improvement of project management in the field of communication research is mainly based on the maturity of communication engineering as the research object, and involves a wide range of communication engineering, infrastructure, which includes: wireless transmission engineering, engineering, engineering exchange, network optimization, billing engineering project, their difference is bigger, the use of a set of evaluation index system for not obviously Therefore, the study object of this article is a communications operator in Guangzhou branch network optimization project group, the research object is more specific and detailed, makes the model index and evaluation method has more generalization and significance of project management in internal network optimization of Guangzhou LT company, the maneuverability is stronger, this paper has practical value. An empirical study on the optimization of network project of Guangzhou LT company, with the PMS-PM3 five level model is modeled, combined with the model of the ten project management knowledge system theory. Based on the model of five project management processes and comprehensive management ability of the key index for the domain, using the Delphy method, key indicators and screening, and then through the analytic hierarchy process to determine the evaluation index for contribution weight maturity, the construction and optimization of network project of Guangzhou LT company to match the characteristics of project management maturity model in the evaluation. The choice of methods, through the analysis of the characteristics of maturity evaluation, this paper uses fuzzy evaluation method, the evaluation score with the importance and performance of two dimensional analysis method, finally summarizes the implementation of effective improvement suggestions, make evaluation to enhance practice to form a complete system. The study found that the model is better than the traditional communication engineering maturity model increase the "project of each professional technology instruction ability", "project" efficiency ", the work breakdown structure designing ability", "project task priority adjustment ability", "the objectives of the project planning, project budget and ability", "work breakdown and resource requirements, ability", "project management ability", "project objectives and project budget, control ability", "project evaluation ability", "project experience ability" and "documentation" indicators, from these The increase of index type can be seen that this model index than the traditional communication engineering maturity model of the project pays more attention to the technique and experience of repeatability, planning and resource matching and integrated management capabilities, which accords with the actual characteristics of Guangzhou LT network optimization project. The study also found that the key to determine the weights of the index domain. The weight of the comprehensive management ability is much higher than the other five process capability. In the two level indicators, "project management coordination group established" timeliness ", defining the project scope ability", "project bidding management ability", "monitoring" project risk, "the weight of experiences in the project" the highest in the 5 process groups in the organization of project management knowledge ability in comprehensive management ability in the highest weight, which we can think that the enterprise needs to project management in the project management process The accumulation of knowledge and experience is highly valued, so the enterprise project management maturity can continue to improve. In addition to the network optimization project management LT Guangzhou company's maturity of multilevel fuzzy comprehensive evaluation can be seen, the comprehensive evaluation score is 2.1943, maturity is the standard level. In the five process groups and comprehensive management in the project execution ability, comprehensive evaluation process group the lowest score, need to focus on and improve.

【學位授予單位】：廣西大學
【學位級別】：碩士
【學位授予年份】：2017
【分類號】：F626

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